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Commitment to Quality
Communication Technologies, Inc. (COMTek) continues to position
itself as the premiere provider of Information Technology
(IT) services to the Federal Government and commercial industries.
As a rapidly growing company, we are committed to continually
improving our operational policies and procedures to ensure
that the best services possible are provided to our current
and future customers.
ISO 9001:2000 Certification
In December 2003, COMTek achieved ISO 9001:2000 certification
through Intertek Testing Services NA, Inc. In obtaining this
certification we have established a Quality Management System
(QMS) that is implemented throughout the company. The establishment
of this ISO 9001:2000 compliant QMS provides many benefits
to our customers, as well as, our employees. These benefits
include:
• Increasing the efficiency of our processes so
we can better meet and exceed customer requirements.
• Establishing an operational style that involves all employees and supports
continuous process improvements.
• Providing COMTek management better information as a basis for making strategic
and operational decisions.
• Improving internal processes and information flow to employees.
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It is COMTek's commitment to provide the best
quality technical and professional services to its customers.
Achieving ISO 9001:2000 quality system registration plays a
major role in ensuring this commitment is met and COMTek's
continued success.
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Certificate Number: US-2387
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The ISO 9000 family of standards represents
an international consensus on good management practices with
the aim of ensuring that an organization can continually deliver
the products and services that meet the customers' quality
requirements. The ISO 9001:2000 standard encompasses all aspects
of a company's design, development, manufacturing and service
activities. Further, it emphasizes strong customer focus and
top management involvement at every level of the organization.
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COMTek Quality Policy
COMTek is dedicated to supplying
our customers with the highest quality technical and professional
services to meet their needs, requirements and expectations.
COMTek is committed to effective quality management at every
level within the business. Our Quality Management System
(QMS) is designed and structured in accordance with ISO 9001:2000
requirements to provide guidance and direction to our employees
and to ensure continual improvement of the COMTek quality
management system.
COMTek is committed to providing and maintaining its highest
level of service to our customers ensuring that:
• The quality policy is upheld and supported by management
at all levels and staff is trained appropriately on a continuing
basis.
• Staff responsibilities and duties are clearly identified.
• Staff are appropriately trained to enable them to undertake
their tasks and given appropriate authority within the scope
of their responsibilities.
• Sufficient resources are provided to facilitate the
work.
• Quality plans are applied in the management of all projects.
• All appropriate documentation is maintained, controlled
and archived.
• Periodic audits and reviews of staff and project work
are undertaken to ensure that standards are maintained and
opportunities for improvements sought, and customers' needs,
requirements and expectations met.
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