Contract #: HSHQDC-14-D-E2039
Contract Term: Five (5) year base with a Two (2) year option
Base Period: May 09, 2014 - September 26, 2018
Company Track: Functional Category 1 (FC1) Unrestricted
The Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) program is a competitive, multiple award, indefinite-delivery, indefinite-quantity contract. The contract is designed to provide IT support services to the Department of Homeland Security (DHS). The scope of the DHS EAGLE II Functional Category 1- Service Delivery, offers a full range of services and solutions supporting development, implementation, and technology maintenance for DHS mission and business functions.
All Task Orders (TOs) received under this contract can be accessed at: http://www.dhs.gov/eagle-ii
QUALITY ASSURANCE PROGRAM:
COMTek Team Commitment to Quality-
Quality is one of the COMTek Team’s core values. Our team has earned the trust of some of the world’s most demanding clients because we deliver on our commitments and hold our work up to the most rigorous performance standards. The approach for Quality Assurance outlined in this document is compliant with ISO 9001:2008. The COMTek Team understands quality control is a requirement for DHS and has structured our quality control and performance measurement approach to: Measure performance relative to specific performance requirements; Monitor performance relative to DHS ISS program objectives; Monitor compliance with general contractual and corporate quality standards; Provide the feedback necessary to implement continual improvements to key processes.
COMTek Team Quality Assurance/Quality Control (QA/QC) Approach-
The COMTek Team has a quality assurance/control (QA/QC) approach documented by the COMTek ISO 9001:2008 certified QMS that emphasizes the following principles to ensure that DHS performance objectives for supported COMTek Team programs are met:
Prevention rather than detection.
Continual review of critical process points.
Corrective actions and outcomes, consistent communication with customers.
Total Quality Awareness (TQA) by all employees.
A high level of executive management confidence and support.
Quality Management Plan-
The COMTek Quality Management Plan will detail all performance standards; define how the performance standards will be applied, the frequency of surveillance, and the value of each performance requirement as a percentage of the overall contract. Performance objectives will be part of the methodology used to evaluate the performance of our subcontractor. We expect our subcontractors to meet the same performance standards we set for ourselves. Some of the performance standards that will be used to determine subcontractor goals are:
Meeting the schedule performance.
Cost performance in relation to the budget.
Validity of data - providing accurate data.
Timeliness of data – real time turnaround for unplanned work.
Meeting DHS strategic goals.
Meeting all the flow down requirements.
Availability of systems/network.
Contributing to the overall health of the program—qualitative evaluation.
POINT OF CONTACT FOR IDIQ CONTRACT INFORMATION:
TEAMING COORDINATOR’S POINT(S) OF CONTACT:
CORE TEAM MEMBERS:
Aligned Development Strategies, Inc. (ADSI)
Enterprise Solutions Realized
Transcend Business Solutions, LLC
Vision Networks, Inc.
CUSTOMER SATISFACTION & RELATED EXPERIENCE:
To be updated upon contract Task Order receipt and performance.