Commitment to Quality
Communication Technologies, Inc. (COMTek) continues to position itself as the premiere provider of Information Technology (IT) services to the Federal Government and commercial industries. As a rapidly growing company, we are committed to continually improving our operational policies and procedures to ensure that the best services possible are provided to our current and future customers.
ISO 9001:2008 Certification
In December 2003, COMTek achieved ISO 9001:2008 certification through Intertek Testing Services NA, Inc. In obtaining this certification we have established a Quality Management System (QMS) that is implemented throughout the company. The establishment of this ISO 9001:2008 compliant QMS provides many benefits to our customers, as well as, our employees. These benefits include:
- Increasing the efficiency of our processes so we can better meet and exceed customer requirements.
- Establishing an operational style that involves all employees and supports continuous process improvements.
- Providing COMTek management better information as a basis for making strategic and operational decisions.
- Improving internal processes and information flow to employees.
It is COMTek's commitment to provide the best quality technical and professional services to its customers. Achieving ISO 9001:2008 quality system registration plays a major role in ensuring this commitment is met and COMTek's continued success.
The ISO 9000 family of standards represents an international consensus on good management practices with the aim of ensuring that an organization can continually deliver the products and services that meet the customers' quality requirements. The ISO 9001:2008 standard encompasses all aspects of a company's design, development, manufacturing and service activities. Further, it emphasizes strong customer focus and top management involvement at every level of the organization.
COMTek Quality Policy
COMTek is dedicated to supplying our customers with the highest quality technical and professional services to meet their needs, requirements and expectations.
COMTek is committed to effective quality management at every level within the business. Our Quality Management System (QMS) is designed and structured in accordance with ISO 9001:2008 requirements to provide guidance and direction to our employees and to ensure continual improvement of the COMTek quality management system.
COMTek is committed to providing and maintaining its highest level of service to our customers ensuring that:
- The quality policy is upheld and supported by management at all levels and staff is trained appropriately on a continuing basis.
- Staff responsibilities and duties are clearly identified.
- Staff are appropriately trained to enable them to undertake their tasks and given appropriate authority within the scope of their responsibilities.
- Sufficient resources are provided to facilitate the work.
- Quality plans are applied in the management of all projects.
- All appropriate documentation is maintained, controlled and archived.
- Periodic audits and reviews of staff and project work are undertaken to ensure that standards are maintained and opportunities for improvements sought, and customers' needs, requirements and expectations met.